Why is Healthcare the number one adopter right now of Contact Centers in the Cloud?

When the VOIP industry was emerging there were two industries that we were told would never ever, ever, ever, ever adopt a hosted voice platform. Healthcare and Financial Services. Guess who the number 1 and number 2 are today? Healthcare and Financial Services, respectfully. That’s because the Security conversation is no longer scary. The Hosted Voice over Internet Protocol industry has overcome the HIPPA and PCI compliance issues. Also, the industry is increasingly competitive and dynamic and the customer experience is now a huge driver for them just as it is for so many other companies. TeleHealth services maturing on the horizon and current TeleHealth services cannot survive in an on-premise phone system world.

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