TalkDesk

TalkDesk - A New Breed of Contact Center Software

A new breed of Contact Center Software

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, ServiceNow and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.

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Discussions related to TalkDesk Services

How AI Fits into the Evolving Customer Service Landscape

Artificial Intelligence fuels Customer Service Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, […]

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Contact Center Services help reduce work group friction

Business Leaders are concerned that their teams are working without friction or hiccups to work flow When your Contact Center Operations people find an issue and want to make a change to routing, it can take weeks for your IT […]

Posted in Contact Center, Five9, inContact, IntelePeer, West | Leave a comment

Contact Center is the backbone of 21st Century Customer Journey Mapping

Customer Service folks are worried about the customer journey You Customer Success Champions, Chiefs of Customer Delight, Journey Mapping Extraordinaire, or OmniChannel Business Development Managers, you know your Contact Center systems need work.  In fact you may not even call […]

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What keeps Human Resource Managers up at night?

Human resources managers are highly concerned with Personnel Attrition Let’s face it the Contact Center employee’s job sucks, a Contact Center employee is always looking to move or planning to move on to something else.  The number one reason cited […]

Posted in Contact Center, Five9, Healthcare, inContact, IntelePeer, Mobility, Voice, West | Tagged , , , , , , , | Leave a comment

Why is Healthcare the number one adopter right now of Contact Centers in the Cloud?

When the VOIP industry was emerging there were two industries that we were told would never ever, ever, ever, ever adopt a hosted voice platform. Healthcare and Financial Services. Guess who the number 1 and number 2 are today? Healthcare […]

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What is driving explosive demand for Contact Center as a Service?

Contact Center as a Service or CCaaS, before 2 years ago, really hadn’t grown or took off. What changed? Two years ago Salesforce.com did not care about the Telecom, now they do. Just that small change for Salesforce.com to say […]

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The Cloud in 2016: What’s Driving Adoption Now

As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result […]

Posted in Contact Center, Healthcare, inContact, Manufacturing, Partners, Retail, Voice, Wireless | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment