Business Leaders are concerned that their teams are working without friction or hiccups to work flow When your Contact Center Operations people find an issue and want to make a change to routing, it can take weeks for your IT […]
Customer Service folks are worried about the customer journey You Customer Success Champions, Chiefs of Customer Delight, Journey Mapping Extraordinaire, or OmniChannel Business Development Managers, you know your Contact Center systems need work. In fact you may not even call […]
Human resources managers are highly concerned with Personnel Attrition Let’s face it the Contact Center employee’s job sucks, a Contact Center employee is always looking to move or planning to move on to something else. The number one reason cited […]