Artificial Intelligence fuels Customer Service Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, […]
Human resources managers are highly concerned with Personnel Attrition Let’s face it the Contact Center employee’s job sucks, a Contact Center employee is always looking to move or planning to move on to something else. The number one reason cited […]
When the VOIP industry was emerging there were two industries that we were told would never ever, ever, ever, ever adopt a hosted voice platform. Healthcare and Financial Services. Guess who the number 1 and number 2 are today? Healthcare […]
Contact Center as a Service or CCaaS, before 2 years ago, really hadn’t grown or took off. What changed? Two years ago Salesforce.com did not care about the Telecom, now they do. Just that small change for Salesforce.com to say […]
Now through Friday, November 25, 2016, 8×8 customers can EARN UP TO 50% OFF SELECT PHONES! Lock in great savings on 8×8 Unlimited Extensions and popular IP phones. 2-year contracts save up to 48% off phone list prices!* 3-year contracts […]
As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result […]