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Contact Center is the backbone of 21st Century Customer Journey Mapping

June 23, 2017July 5, 2017 Jared PetersenContact Center, Five9, inContact, IntelePeer, West

Customer Service folks are worried about the customer journey You Customer Success Champions, Chiefs of Customer Delight, Journey Mapping Extraordinaire, or OmniChannel Business Development Managers, you know your Contact Center systems need work. In fact you may not even call […]

The Cloud in 2016: What’s Driving Adoption Now

April 7, 2016July 4, 2017 Jared PetersenContact Center, Healthcare, inContact, Manufacturing, Partners, Retail, Voice, Wireless

As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result […]