TeleHealth Archives | making services straightforward

Why is Healthcare the number one adopter right now of Contact Centers in the Cloud?

June 21, 2017July 5, 2017 Jared Petersen8x8, Contact Center, Healthcare, inContact, Mobility, Voice

When the VOIP industry was emerging there were two industries that we were told would never ever, ever, ever, ever adopt a hosted voice platform. Healthcare and Financial Services. Guess who the number 1 and number 2 are today? Healthcare […]

What is driving explosive demand for Contact Center as a Service?

June 20, 2017July 5, 2017 Jared Petersen8x8, Contact Center, inContact, Mobility, Voice

Contact Center as a Service or CCaaS, before 2 years ago, really hadn’t grown or took off. What changed? Two years ago Salesforce.com did not care about the Telecom, now they do. Just that small change for Salesforce.com to say […]